Frequently Asked Questions
We always strive to offer deals and promotions when we can, and you can learn more about those here, but here at Greenhouse Megastore our number one goal is to offer you the best prices and service without needing a promo code, period!
Item availability will show on the product’s page once you’ve selected a size and amount on the page - look just below the price to check - a
message reading "In Stock" with a green dot means we've got it!
If a product isn’t showing as ‘in stock’, that doesn’t mean you’re out of luck. You may see a variety of messages, including:
“Ships directly from the manufacturer” – A common status for items where our suppliers ship directly to you and it may involve some extra time. This is much more common for some larger items and/or items involving customization done at the factory (i.e. shade cloth).
“Waiting on inventory” – Situations where we are waiting for a shipment from our suppliers may lead to this status, and if we have a date provided to us by the manufacturer, we’ll list it to try to give some sense of when we expect it in. While we may not have the details to provide an exact date on the site, you are always welcome to call our Customer Service at 1-888-281-9337 as we may be able to give an idea of timing for that product's availability or even suggest an alternative item.
No problem at all! You can find out everything you need to know about applying for a tax exempt status with Greenhouse Megastore here. Please note that you must be set up with us as tax exempt before placing any orders online.
We accept Visa, Mastercard, Discover and American Express. We also accept payment through PayPal, company checks, personal checks, and money orders. For checks and money orders, please call our Customer Service at 1-888-281-9337. Sorry, we do not accept COD. Please note that before your order is processed, PayPal orders take 2 days to clear and company and personal checks can take 7 days to clear.
We will accept Purchase Orders from government agencies and non-profit learning institutions such as Colleges, Universities and local School Districts. The order must be an official Purchase Order issued by the purchasing department. The order may be sent to us by fax, e-mail or regular mail. Payment terms will be Net 30 Days from Date of Invoice.
For international orders, please note we accept only international money orders or wire transfers, which you will need to contact our Customer Service for.
We offer two methods of financing to our customers! The first, through our website, is via Shop Pay (in partnership with Affirm), where customers can choose to pay in installments for as little as no interest. Information can be found on any product page below the "Add to Cart" button.
The other financing we offer, which is exclusively to our Commercial customers, is through Evergreen Equipment Finance, which you can learn more about and apply for here.
Yes! Greenhouse Megastore’s platform provider and payment processor is certified Level 1 PCI DSS compliant, and all orders are screened for potential fraud concerns. You can learn more about PCI DSS standards here.
While we offer free shipping on all orders over $99 to the contiguous United States, other shipping rates may vary based on the shipping address as well as whether the order originates from our warehouses or ships directly from a vendor. For more information, please see our Shipping Policy page.
Products may be shipped via parcel with FedEx or via Motor Freight. To know whether a product ships via Freight instead of parcel service, you can select a product on it's product page and add it to card to confirm. For additional details, you can consult our Shipping Policy page, or if you're still unsure, we're always happy to confirm by reaching out to our Customer Service team.
Unfortunately, we do not ship to PO Boxes at this time. A full residential or commercial address is required.
At this time, if you wish to ship either internationally, or to Alaska or Hawaii, you may call our Customer Service a call at 1-888-281-9337 to get a quote. Unfortunately, we cannot ship orders placed on our website to these locations. You can visit our Shipping Policies page to learn more. on orders placed on our website.
Two things to factor into your product's ship time are it's availability and shipping.
A product's availability may mean it ships within 1-2 days (when product is in stock), anywhere from 3 days to 3 weeks (when shipped by a vendor or requiring customization work), or longer (when we may be waiting on an item from a supplier). This is the duration of time until the item is out the door and on it's way to you. Note: Expedited shipping does not decrease the time it takes for the item to leave our (or a supplier's) warehouse.
Beyond availability, the ship timing, which is the time an order will take with our carrier, may take up to 7 to 10 days for delivery for most items, with some larger items requiring freight taking longer. You can learn more here.
Receiving Your Item(s)
Upon placing your order, you will receive an Order Confirmation email. This confirmation will have a link to your Order Status which will, if the product(s) have shipped, contain tracking information directly from the carrier. If you can't find that email, you can visit your account page to view your order status.
Additionally, for items shipping from our warehouse, you will receive an email upon shipment with this tracking information included as well.
Unfortunately, some of our suppliers who ship direct don't always provide tracking numbers so you may not receive one. If you happen to not receive a tracking number in this instance, please feel free to reach out to our Customer Service team who can contact the vendor directly for an update.
For items shipped via parcel shipping that are damaged, the buyer may simply refuse shipment and contact our Customer Service, or, more commonly after having received the item, contact our Customer Service team and return the item (or a photograph, Customer Service would confirm) under our Return Policy for defective goods with a Return Material Authorization.
For freight-shipped items, title to all goods pass to the buyer upon receipt of shipment by the buyer or buyer's agent. As such, we strongly advise that the buyer carefully inspect all boxes, crates, etc. and notate any damage on the bill of lading before signing for your shipment. If there is a discrepancy between the number of units (boxes, pallets, etc.) indicated on the bill of lading and what is actually received, write the number of missing boxes on your copy and the driver's copy of the receipt, and have the driver sign both copies.
It is the buyer's responsibility to file a freight claim with the carrier if the carrier fails to deliver the goods complete and in good condition. Buyers that refuse a shipment without first contacting Greenhouse Megastore customer service may be subject to additional charges for reshipping the order. We understand that the freight claim process can be confusing so we are more than happy to furnish advice in filing claims upon the buyer's request.
We don't have a physical showroom, but we do allow pickups at either of our offices/warehouses. However, for any pickups, you will need to call ahead to ensure that the team is available so your order will be ready for when you arrive.